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FAQS

General Questions
There is a smell coming from my system.
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Split Systems

This happens when the smells of the room, furniture or cigarettes are absorbed into the unit and discharged with air flow. An internal clean of the system is recommended. Contact Peninsula Air Conditioning for service.

Ducted Systems

Vermin can rips holes in the duct and make it their home, especially if it’s underfloor. Live and dead vermin have been found in ductwork on several occasions. Contact Peninsula Air Conditioning, we can assess and remove the offending animal if possible. We may advise that you need a pest controller to attend as well.

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Why is my system noisy?
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There are a few reasons why your system might be noisy, depending on where the noise is coming from.

  • Check your filters are clean – if they are clogged this restricts the air flow and the system then overworks and gets noisy trying to draw in the required air.
  • A fan could be out of balance, or a problem with the fan motor. Contact Peninsula Air Conditioning for service.
  • If you have a ducted system with zones, one of the zone motors may be faulty. Contact Peninsula Air Conditioning for service.
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I have a filter sign on my wall controller.
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This comes on after a certain amount of running hours. It is to remind you to check your filter for cleaning or replacement. It’s a good time to contact Peninsula Air Conditioning and book a general service of your air conditioner, if you haven’t had one carried out within the last 12 months. If you have, you can clear the filter sign by pressing and holding the clear button for at least 3 seconds.

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Can I switch off the system at the main power point or at the fuse box?
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It is OK to turn the power off, especially if you are away for long periods. Most units have a low wattage crankcase heater that keeps the compressor warm. If the compressor is cold at start up damage may occur. If you turn off your air conditioner for long periods ensure its turned on at least 12 hrs before use. It is also okay to turn the power off to reset the system.

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Problem Solving
I have water leaking from my system?
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Split systems

Indoor dirt, dust and debris can build up inside the air conditioner; mix this with humidity and the condensate drain can get blocked. Regular servicing should keep this clear. Condensate drains can be run into down pipes of the house; if this get blocked with leaves and debris, it can back up your condensate drain. If your water is coming from the indoor unit switch OFF immediately and contact Peninsula Air Conditioning.

Ducted systems

Indoor Units – If your indoor unit is in the roof there will be a safety tray installed to catch any condensate that overflows, this will then drain to a small pipe coming out of the side of your house, usually just above the eve. If you see this leaking, switch OFF your system immediately and contact Peninsula Air Conditioning.

Outdoor Units – The condensate drain on the outdoor unit works when the system is on the heating mode. A drain kit may have been installed at installation. If this is not the case, it maybe possible to install a drain kit for you. Water can also come from your outdoor unit if it’s iced up. This can mean that that there is a problem with the system… generally a refrigerant gas issue. Contact PenAir for service.

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The unit won’t switch on and the green (or red) operation light is flashing?
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Switch off at the mains switch or isolator, leave for at least 20 minutes and then switch back on. If the problem still occurs, please contact Peninsula Air Conditioning for service.

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Air is only coming out in part of the house?
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Ducted systems can be designed so that only parts of the house (zones) are air conditioned at any one time.  Check that the zone switch is turned on. If you are still having problems,contact Peninsula Air Conditioning for service.

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Service Questions
How long does a service take?
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A general service usually takes about an hour for one system; sometimes it can take longer if the system needs extra attention or if there’s difficult access. Multiple systems in the same location can reduce the time per system required. For example, for 3 systems in the same house we would allow 2 hours not 3.

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I clean my filters, do I still need a service?
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Cleaning filters is just part of what we do when we service your air conditioner. Cleaning Filters is one of the more important maintenance tasks, but there other things that we can check and do, such as clear your condensate drain, that would be difficult for you to do yourself. So even if you clean your filters regularly, we would still suggest regular maintenance.

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Why should I have my air conditioning system serviced?
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Having your air conditioner regularly maintained will help towards prolonging the life of the air conditioner; it will also ensure a healthy environment, keep the system running efficiently saving you money on your electricity bills and prevent unwanted call outs for problems that arise from lack of maintenance.

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How often should I have my air conditioner serviced?
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Domestic Environment

An annual service is usually sufficient for most domestic environments, however there may be times where we advise more often.

Commercial Environment

This can vary and is dependent upon location and type of usage, such as server rooms, medical areas, etc. For some clients an annual visit is sufficient, however others may require service as frequently as monthly. If you are interested in a commercial maintenance contract contact Peninsula Air Conditioning to arrange for a technician to assess the best course of action for you.

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